Cricmad's Privacy Policy

Cricmad (cricmad.ws) takes your privacy seriously. This Privacy Policy ("Policy") explains how we handle your information across our website, mobile application, and all related services.

This Policy applies to all Cricmad services — including online betting, live casino, Sports Betting events, and promotional activities. It applies to you regardless of whether you access our platform from Bangladesh or anywhere else in the world.

We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain, simple language — so you know exactly what happens to your data and what rights you have.

Cricmad collects several types of information. Below is a detailed breakdown of what is collected:

Only the information we genuinely need is collected. Cricmad does not collect unnecessary or excessive personal data.

Cricmad collects your information through several methods. You should have a clear understanding of each:

• Directly from you: When completing the registration form, submitting KYC verification documents, contacting support, or filling out a promotional form.
• Automatically: When you use our website or app, technical information is collected through cookies, log files, and tracking technologies.
• From Third Parties: We may collect necessary information from payment providers (bKash, Nagad, Rocket), identity verification agencies, and KYC service providers.
• From public sources: Publicly available information may be used for fraud detection or legal compliance purposes.

Cricmad uses your information only for specific, legitimate purposes. Each purpose is detailed below:

• Account Creation & Management: To complete the registration process and keep your account active.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Identity Verification (KYC): To verify user identity in compliance with international regulations.
• Fraud & Anti-Money Laundering: To detect suspicious activity and keep the platform secure.
• Customer Service: To resolve your issues promptly and manage support tickets.
• Responsible Gaming: To monitor your betting behaviour, identify issues, and provide timely support.
• Promotional Communications: To send you offers, bonuses, and updates, if you have given your consent.
• Platform Development: To analyze user experience and improve our services.

Cricmad uses the latest technology to protect your data. Our security measures are outlined below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Storage: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security to protect access to your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Restricted Access: Only authorized personnel can access specific data.

Data Retention Period: Data is retained for as long as your account is active, and for up to 5 years after account closure as required by law. After that, it is securely deleted.

Cricmad does not sell your data. However, in certain circumstances, necessary information may be shared with trusted third parties:

• Payment Processors: bKash, Nagad, Rocket — financial information required to process transactions.
• KYC Provider: Licensed third parties for identity verification.
• Technology Partners: Technology companies that support platform operations — all contractually bound to comply with our Privacy Policy.
• Law Enforcement Agencies: We may be required to disclose information under a court order or legal obligation.
• Business Transfer: If Cricmad is sold or merged, the new owner will be bound by the same privacy policy.

Cricmad uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences, such as language and theme settings.
• Performance Cookies: Analyses which sections of the site are used most — based entirely on anonymous data.
• Security Cookies: Used to detect fraudulent activity and protect your account.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

As a Cricmad user, you have certain important rights over your own data:

• Right to Know: The right to know what information has been collected about you and how it is being used.
• Right to Access: The right to receive a copy of the data we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Object to Processing: The right to object to the use of your data for specific purposes.
• Right to Portability: The right to receive your data in a structured, readable format.
• Right to Withdraw Consent: The right to opt out of marketing communications at any time.

To exercise these rights support@cricmad.ws— email us. We will aim to respond within 30 days.

Cricmad is strictly for adults (18+). We do not knowingly collect any information from individuals under the age of 18.

Age verification is active at the point of registration. If a minor's account is detected, it is immediately closed and all associated data is securely deleted.

Cricmad may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will:

• We will send a notification to your registered email
• We'll show notifications directly on the platform
• Update the "Last Updated" date at the top of this page

For significant changes, a minimum of 14 days' notice will be given before they take effect. Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, requests, or concerns regarding this Privacy Policy, please get in touch with us:

• Email: support@cricmad.ws
• Live Chat: Live chat after logging in to the platform
• Time: 24 hours a day, 7 days a week

For formal data-related requests, please include in the email subject line "Data Privacy Request" Write to us. We will respond within 30 business days.