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Cricmad FAQ — All Your Questions Answered Here

Whether you have questions about betting, payments, registration, or security, our FAQ section has you covered.

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All Questions & Answers About Cricmad

Cricmad is one of Bangladesh's most popular betting platforms. Thousands of users reach out to us every day with questions — from opening an account to withdrawing funds. This FAQ This page is a comprehensive collection of those frequently asked questions.

If you're new to Cricmad, start with the Registration and Payment sections. If you're an existing user, the Bonus and Security sections are worth a look. Every answer is written in plain, easy-to-follow language so users of all ages can find what they need.

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Account & Registration

To open a Cricmad account, you'll need an active email address or mobile number and a strong password. During registration, you'll be asked to provide your full name, date of birth, and country of residence. A National ID or passport copy may be requested later for account verification. The entire process takes just 2–3 minutes.

You must be at least 18 years old to register on Cricmad. We are committed to responsible gaming and strictly prohibit participation by minors. Your date of birth is required at registration, and you may be asked to submit a valid ID for age verification at a later stage.

No, each person is only permitted one Cricmad account. Attempting to open multiple accounts may result in all of them being permanently closed and any accumulated balance being forfeited. Please play by the rules and help us maintain a fair environment for everyone.

Yes, once logged in you can update your email, mobile number, address, and preferred language from your account settings. To change your name or date of birth, you'll need to contact customer support and complete an identity verification.

Yes, you can request to close your Cricmad account at any time. Email us at support@cricmad.ws or reach out via live chat. Make sure to withdraw any remaining balance before the account is closed. Please note that permanently closed accounts may not be recoverable.
Payments & Withdrawals

Cricmad supports a range of payment methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: All major Bangladeshi banks
  • Crypto: USDT, Bitcoin (for selected users)
For users in Bangladesh, bKash and Nagad are the fastest and most convenient options.

The minimum deposit at Cricmad is ৳500 (five hundred taka). The minimum withdrawal amount is ৳1,000 (one thousand taka). The maximum daily withdrawal limit depends on your account verification level. Higher limits apply to fully verified accounts.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Withdrawal requests are generally processed within 24 hours, though there may be slight delays during peak periods.

Cricmad does not charge any additional fees for deposits or withdrawals. However, your payment provider (such as bKash or your bank) may apply their own transaction fees. Contact your payment provider for details.

Your balance usually updates within a few minutes of a deposit. If it hasn't appeared after 15 minutes, send a screenshot or transaction ID to support@cricmad.ws or reach out via live chat. We'll get it sorted out quickly.
Betting & Odds

Cricmad lets you bet on cricket, football, tennis, kabaddi, badminton, and more than 30 other sports. Special betting markets are available for BPL, Dhaka Premier League, and all Bangladesh national team matches, keeping local fans in mind. The IPL, World Cup, and Champions League are also covered.

Live betting lets you place bets in real time while a match is in progress. Odds shift constantly — scores, wickets, and momentum all play a role. Just log in, head to the Sports section, select an ongoing match, and bet on your preferred market. Live scores are displayed directly on the dashboard.

Once a bet is confirmed, it generally cannot be cancelled. However, Cricmad's Cash-Out This feature lets you lock in partial or full winnings before a match ends. The Cash-Out option may not be available on all bets — it depends on the specific market and conditions.

The minimum bet at Cricmad starts from ৳50, making it very accessible for new users. Maximum bet limits vary by event and market. Higher betting limits apply for major tournaments. Your limits may also change based on your account level and betting history.

If a match is fully cancelled, all bets are generally refunded. If the match progresses to a certain number of overs or a set time, results may still stand — this depends on Cricmad's rules and the terms of the relevant market. Check the Terms & Conditions page for full details.
Bonuses & Promotions

Cricmad offers a variety of bonuses:
  • Welcome Bonus: Up to 100% bonus on your first deposit
  • Reload Bonus: Weekly Offer on Next Deposit
  • Cashback: A portion of weekly losses returned
  • Referral Bonus: Rewards for Both You and Your Referred Friend
  • Tournament Bonus: Special Promotions for Major Events

To withdraw a bonus, you generally need to wager 5–10x the bonus amount — this is known as the wagering requirement. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets. Each promotion has its own specific terms — read the details carefully before claiming any offer.

Yes, most bonuses have an expiry date. Typically, bonuses must be used within 7 to 30 days of being credited. If the wagering requirement is not met within that timeframe, the bonus is automatically forfeited. Check the bonus section of your account to see expiry details.

You'll find a promo code field during registration or when making your first deposit. If you already have an account, go to the "Promotion" or "Bonus" section in your dashboard and enter the code there. Each code can only be used once and will no longer work after it expires.
Security & Verification

Yes, Cricmad uses industry-standard SSL encryption to keep all your information secure. Your personal data is never shared with third parties — information may only be disclosed to authorities when legally required. To read our full privacy policy, Privacy Policy Visit the page.

Go to Account Settings → Security → Two-Factor Authentication. Choose either SMS or an authenticator app (Google Authenticator). Follow the on-screen instructions to complete the setup. Once enabled, you'll need to enter an OTP code every time you log in — this makes your account significantly more secure.

KYC (Know Your Customer) verification is required to prevent fraud and ensure legal compliance. It is mandatory before processing large withdrawals. Documents needed for verification:
  • Scanned copy of your National ID or passport
  • Proof of recent address (utility bill or bank statement)
  • A selfie (holding your ID)
Upload your documents in the "Verify" section of your dashboard. Approval typically takes 24–48 hours.

If you notice any unfamiliar logins or transactions on your account, change your password immediately and report it to support@cricmad.ws. You'll also find an option in your dashboard to log out of all devices. Never share your password or OTP with anyone — Cricmad will never ask for this information.
Mobile App

The Cricmad App at Your App Page can be downloaded directly. Android users can download and install the APK file. iOS users have the option to use the web app or add it to their home screen via Safari. Avoid downloading from third-party app stores.

Yes, the Cricmad mobile app gives you access to virtually all the features available on the website: live betting, deposits/withdrawals, live scores, bonus claims, and customer support. You'll also receive match updates and special offers directly via push notifications.

To install the APK on Android, you'll need to enable "Install from Unknown Sources" in your settings: Settings → Security → Unknown Sources. Once installation is complete, it's a good idea to turn that option off again. If you're still having trouble, try restarting your device and attempting the install again, or contact support.
Responsible Gaming

Cricmad has several responsible gaming tools in place to protect users: daily/weekly deposit limits, a Self-Exclusion option, cooling-off periods, and access to betting history reviews. We believe betting should be a form of entertainment, not a habit you can't control.

From the "Responsible Gaming" section in your dashboard, you can self-suspend your account for 7 days, 30 days, or 6 months. During this period, logging in and placing bets will be completely disabled. To learn more, visit our Responsible Gaming Visit the page.
Why Choose Cricmad

What Sets Cricmad Apart

Instant Payments

Deposits and withdrawals via bKash and Nagad are completed within minutes — no long waits.

24/7 Bangla Support

Our Bangla-speaking support team is available around the clock via live chat and email.

Top-Level Security

Your account is protected with SSL encryption, 2FA, and an advanced fraud detection system.

Extensive Betting Markets

Thousands of markets across cricket, football, and 30+ more sports. From BPL to the World Cup — we've got it all covered.

Exciting Bonuses

Enjoy fresh promotions every week, including a welcome bonus, cashback, and referral rewards.

Smart Mobile App

A fast, lightweight, and easy-to-use app that delivers a smooth experience on any Android device.

Need more help?

Contact Us

If you can't find the answer to your question in the FAQ, contact our support team directly.

Live Chat

24/7 instant support. Log in to your dashboard and start a chat.

Email Support

Support@cricmad.ws — responses are typically sent within 2–4 hours.

Terms & Conditions

Terms & Conditions Read the full terms and policies on the page.

Get Started Now

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